BOTSLAB Network of Things Products (hereinafter referred to as BOTSLAB Products or this product) is a network of things product used to control smart hardware devices via the BOTSLAB APP. The product is provided by BOTSLAB INC. and its related company (hereinafter referred to as we or the Company), and is composed of smart hardware devices and a mobile terminal application ( i.e. BOTSLAB APP).
Network of things smart devices are BOTSLAB brand smart hardware devices and smart hardware devices from other third-party brands that can be connected to BOTSLAB APP, such as BOTSLAB smart camera and BOTSLAB smart doorbell (hereinafter referred to as network of things devices). BOTSLAB APP refers to the app that could control network of things devices after the device is binded to it (hereinafter referred to as BOTSLAB APP).
Thank you for trusting us! We know by heart that your personal information is of high importance and understand that effective protection of your personal information is the cornerstone of the healthy and sustainable development of our business. We would like to express our gratitude for using and trusting our product and service. We are aware that this trust didn’t come easy, and therefore upholding the principle of openness and transparency, we hereby publish our rules and practices of handling your personal information. We will handle your information abide the law, in an appropriate manner, and only for a clear and reasonable purpose. We will cherish the trust you place on us by abiding by established safety standards in the business and adopting corresponding safety measures when protecting your personal information.
I. How we use and process your personal data
We will use and process your personal data in accordance with this policy, and we will ask for your permission with compliance technology. In the meantime, for sensitive information, we will proactively adopt encrypted transmission and storage so that your personal data will be safe. Our purposes and uses for collecting and using your data are listed as follows:
1). To support the core functions of BOTSLAB products
Core functions are basic functions that support the normal operation of this product and the APP. Without your consent of us accessing and using essential personal information that is needed for us to provide the service, this product cannot be used.
2). To support the additional functions of BOTSLAB products
Additional functions are service functions apart from core functions and third-party functions. They would only come into effect if you choose to use them or authorizes to enable them. For functions that you did not enable, we would not collect your personal data. Meanwhile, you can disable additional functions via the disabling route provided in this Policy. Once a function is disabled, we will not collect and use your personal data and your use of this product and of core functions of the BOTSLAB APP will not be affected.
3). Providing safety protection, solving technological problems, and handling problems that occurred with this product
i. Providing safety protection, solving technological problems, and handling problems that occurred with this product To ensure the safety of your account and device, address your questions related to this product, constantly improve our product, eliminate or decrease the circumstance of product failure, and provide you with better product functions and services, we will get the following information of your mobile terminal and binded network of things smart device: service provider, system ID, screen resolution, network access type, BOTSLAB APP version number, package name, APP usage time and frequency, and APP failure logs. This is for troubleshooting and optimizing product function and no personal data is involved in this process.
ii. Feedbacks and questions. You can go to 【My -> Suggestions and Feedback】 or 【Us -> Contact Us】for providing us with feedback or asking questions regarding to the problems you encounter when using the product. When providing feedback or asking questions, you will need to provide your contact info(phone number and email address), choose your question type, detailed description of your problem, phones and logs. We will try to find and solve the problem with the said information. The contact info you provide in your feedback and questions will only be used for communicating with you and providing you feedback. Without your clear consent or without a clear ruling in the laws, we would not provide any third-party with the contact info you provided.
iii. To better serve our clients and optimize our products, we might collect aggregated information that is directly or non-directly related to our service, anonymized information or anonymous information without tags.
II. Why we use and process your personal data
We use and process your personal data to provide you with products and/or services, and we promise you that we will abide by applicable laws. For this purpose, you agree us to use your personal data in compliance with this policy and provide our partner companies and third-party service providers your personal data. We might use your personal data for the following purposes:
Provision, processing, maintenance, optimization, and development of our products and/or the service we provide you, and services provided through network of things smart devices or BOTSLAB APP.
Communication with you regarding network of things smart devices, services or any regular inquiries (such as updates, firmware/software updates, customer question support, relevant news no notifications).
Conduction of marketing activities such as providing marketing and promotion materials and updates. Acquisition of more marketing and promotion-related activity info.
Analysis and development of our products and statistical information of product usage so that we can better improve our products and services.
Storage and maintain your relevant information for operating our businesses and fulfilling our duties defined by the laws.
III. How we store your personal data
Personal data we collected during our service will be stored in the USA, Germany, or Singapore.
If you are located in the European Economic Area (EEA) or African countries, the personal data we collected and generated will be stored in Germany.
If you are located in the Americas regions, the personal data we collected and generated will be stored in the USA.
If you are located in Southeast Asia, East Asia or Australia, the personal data we collected and generated will be stored in Singapore.
IV. How we share your personal data
We will not sell any personal data to a third party. We might disclose your personal data to a third party to provide you with requested products or services. We might disclose your personal information to the listed third-party service providers or related companies below. Please be assured that for any circumstance included in this part, BOTSLAB will only share your personal data after your authorization. Your authorization to BOTSLAB includes your agreement for various sub-servers to handle your personal data. You should also be assured that under any circumstances described below, when BOTSLAB shares your personal data with a third-party service provider, BOTSLAB will regulate the practices and duties the third party will be engaged in via a contract that is strictly in compliance with applicable regional data protection law. BOTSLAB will make sure that the third-party service provider will abide by the privacy rights standard that is applicable in your jurisdiction area with contracts.
Should we have to transfer your personal data outside of your jurisdiction area, whether it is to our related companies or third-party service providers, we will act in compliance with applicable laws. In particular, we will adopt appropriate safety measures to make sure such transfer satisfies the requirements of the local data protection law. You have the right to know the proper safety measures BOTSLAB adopts in transferring your personal data.
When you choose to use other third-party services in our product and services (such as Amazon Alexa, Google Assistant voice service), the party might read your relevant information, and your information might be transferred to a third-party server outside of your jurisdiction area and you have agreed with a transfer under this circumstance.
V. How we protect your personal data
We have adopted safety protection measures meeting the industrial standard to prevent data from being visited, disclosed, used, edited without permission, or being damaged or lost. We will take all reasonable and feasible measures to protect your personal data.
You can also play a role in protecting your personal data: Do not disclose your login password or account information to anyone unless that person has obtained your formal authorization. Always log out your BOTSLAB account after finishing using it whenever you log into the account, especially when logging in with other’s computer or terminal devices connected to a public network. BOTSLAB will not take responsibility for safety concerns that are caused by you failing to keep personal data confidential and leading to a third party visiting your personal data. Notwithstanding the above provisions, if any other user on the Internet uses your account without authorization or any other security breach, you must notify us immediately.
VI. Your right to manage your personal data
While using the product, you can access and manage your personal data via the following methods:
You can access your personal data following the routes and ways provided in “I. How we use and process your personal data” in an earlier article on this policy.
If you are unable to correct your personal information through the above methods, you can also submit a correction request to us through the contact information provided in Article X of this policy. Upon your request, we can provide you with a copy of your personal information we collected and processed for free. For any additional requests for the same information, we may charge a reasonable fee based on actual management expenditures in accordance with usage laws.
You can request us to delete your personal data via the contact information provided in Article X of this policy, and we will respond to your request within 15 working days. When we delete your personal information from the server, we may not delete the corresponding data from the backup system immediately, but we will delete the data when the system updates the backups. When you request us to delete information, we may ask you to provide additional information to verify your identity and ensure that it is you who made the deletion request.
In BOTSLAB APP, you can withdraw your consent or change the scope of consent via the following methods.
You can access the permission management interface on your mobile phone following 【Setting->Privacy->Privacy Management】 to withdraw your consent to the app binded with this product or change the scope of the consent
You can disable relevant functions and unbind smart hardware devices following the routes and ways provided in “I. How we use and process your personal data” in an earlier article of this policy. Disabling of a function leads to the withdrawal of corresponding authorization.
You can contact us to submit a request by sending an email to email@example.com to withdraw your consent to the collection, use and/or disclosure of your personal information that we hold or control. We will process your request within a reasonable time after you make the request, and will no longer collect, use and/or disclose your personal information in accordance with your request.
Please be noted that for almost every service function, some basic personal data is needed (see Article I of this policy). When you withdraw your consent or change the scope of your consent, we will not be able to provide relevant services and will not process relevant personal data. However, even if you withdraw your consent or change the scope of your consent, it would not affect previous service activities that involved the processing of your personal data.
You can contact us at any time by going to 【My -> Suggestions and Feedback】 or 【Us -> Contact Us】 or email us at firstname.lastname@example.org to close your BOTSLAB account. Please note that if you choose to cancel your BOTSLAB account, your BOTSLAB account will be unavailable and the relevant account information will be cleared. You will no longer be able to log in through your BOTSLAB account and use BOTSLAB product features and services (but it will not affect your using services and functions that can be used without account login). In order to protect the legitimate rights and interests of you or others, we will determine whether to support your cancellation request based on your use of BOTSLAB's products and services.
After you close your account, unless laws and regulations require us to save relevant information, we will stop providing you with the corresponding products (or services), and delete or anonymize your personal information within 15 working days.
If you are an EU user under the administration of the General Data Protection Regulation (GDPR), you have the right to request us to erase your personal information. If there are relevant regulations in the GDPR, we will consider the rationality of the erase requirements and take reasonable steps including technical measures.
If you are an EU user under the administration of the General Data Protection Regulation (GDPR), you have the right to restrict our process of your personal information, and we will consider the rationality of the restriction. If there are relevant regulations in the GDPR, we will only process your personal information in methods that are in compliance GDPR regulations, and we will notify you when the restriction is removed.
If you are an EU user under the administration of the General Data Protection Regulation (GDPR), you have the right not to be affected by automated processed decisions that may have a legal effect on you or have a similarly significant impact on you.
If you are an EU user under the administration of the General Data Protection Regulation (GDPR), you have the right to receive your personal data in a commonly used structured format and to transmit the data to another data controller.
VII. Protection of personal information of minors
This product is not specifically designed for minors. For minors using this product, consent or authorization from minors themselves or their guardians is needed. When children use this product, their parents and other guardians need to read this policy, and children should seek the consent and guidance of their parents and other guardians before submitting personal information. If you are the parent or guardian of a child, when you have questions about the personal information of the child under your supervision, or you have reason to believe that a minor or child has provided personal information to BOTSLAB without prior consent, you can use the contact information in Article X of the policy to protect the legal rights and interests of minors and children.
IX. Changes and revisions to personal information protection policies
This policy may change. Without your explicit consent, we will not restrict your rights in accordance with this policy. For major changes to this policy, we will also provide noticeable notifications (for example, in the form of a pop-up window to notify you in time when the APP is revised or upgraded, or when you log in again).
X. How to contact us
If you have any doubts, objections or suggestions regarding this policy, please contact us with the following method:
Contact email: email@example.com